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战略人力资源管理的作用和重要性-CIT的案例研究
Role and Importance of Strategic HRM - CIT case study

一个组织是由人构成的。这些人作为一个组织的劳动力聚集在一起被公认为人力资源.。人力资源部负责所有员工的关注范围，如招聘，培训和激励。基本上，专注于如何管理一个组织内的人的功能被称为人力资源管理（HRM）。人力资源管理涉及的问题，如薪酬，招聘，绩效管理，组织发展和员工关注的问题，如-安全，健康，福利，激励，沟通，管理和培训。人力资源管理发展管理工作场所的文化环境。有效的人力资源管理可以使员工的积极有效地和高效地对公司的整体方向和组织的目标和目标的达成。
人力资源管理不再使用传统的方法管理。相反，增加使用外包创造了建立新的和创新的方式来管理劳动力在今天的劳动力的冲动。它需要全面和彻底的战略，以应对全球化和多样性的当代问题。

Activity 1
Introduction 简介
An organization is constructed of people. These people who assemble together as an organization’s workforce are recognized as human resources. Human resources department clutches all the scopes of employee concerns like recruiting, training and motivating. Basically, the function that focuses on how to manage the people within an organization is known as Human Resource Management (HRM). HRM deals with issues related to people such as compensation, recruiting,performance management, organization development and employee concerns like- safety, wellness, benefits, motivation, communication, administration, and training. HRM thrives to manage the work place culture and environment. Effective HRM enables employees to contribute efficiently and productively to the overall company direction and the accomplishment of the organization's goals and objectives.

HRM is not managed using the traditional approaches anymore. Rather, the increased use of outsourcing has created the urge for building up new and innovative ways to manage the workforce in today’s workforce. It calls for comprehensive and thorough strategies to respond to the contemporary issues of globalization and diversity.

Company overview:

Complete IT (CIT) is an UK based IT support Service Company that has been providing with local IT support to SMEs for over 20 years now. They tend to maintain the highest levels of technical expertise and accreditations to resolve IT issues. They hold the motto of not just fixing problem, but finding ways to improve systems and positively impact on their clients’ tea, and business. Their services range from reactive support to proactive management of the clients’ IT, but each built specifically for each client. They promise to deliver IT support with passion and commitment with a friendly, honest and simple approach.

1. Role and Importance of Strategic HRM
1.1 Strategic HRM
Strategic HRM is known as the preventive management system of the employees in an organization. More elaborately speaking, it is a technique of managing human resources that brings a strategic outline to upkeep long-term business objectives and outcomes.

There are three major theories of strategic HRM used in today’s HRM. Like many other companies, CIT also uses these theories into application.

Universalist Approach:
Also known as Best Practice Approach, this theory assumes that high performance output in an organization can be achieved via a set of HRM practices. These practices are described in a set of four policy goals-

Commitment: Confirming the faithfulness of employees to the organization so that they provide with their best of performance.
Strategic Integration: The integration of the HRM to the company’s strategic planning so that HRM can be a part of company’s overall strategy should be ensured. Moreover it should also be ensured that the line managers use HRM strateg