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You develop understanding of people who are different from you in many ways.

You get co-operation from people who know that you value their thinking and ideas.

You motivate action from people who have a part in your success.

You get good listening on the part of others to what you have to say.

Listening Tips:

Listen for ideas, not just for facts.

Control your emotional reactions.

Overcome personal prejudgments and distractions.

Keep an open mind.

Listen more than you talk.

Hear the other person out; don't interrupt.

Learn to practice active listening.

Keep your mouth shut (literally, keep your lips closed).

Paraphrase frequently in your mind, and aloud to the speaker.

Focus on the person speaking.

3.12 HR Role in Communication.

Strengthening formal communication through departmental/cross functional meetings along the suggested lines.

Providing linkages with annual appraisals as a mode of facilitating meetings.

Ensuring proper dissemination of information, other than through departmental meetings.

Conducting training programmes on

effective listening skills, and

conducting meetings.

Developing a system of open communication policy to facilitate more openness and trust.

Involving line personnel in conducting training classes to improve understanding of each other, and for creating healthy interaction at shop floor level.

Organizing informal gatherings such as annual day, sports meets, and the like to promote free interaction and exchange of views.

Advising departments to maintain circulars and flies relating to their working for general consumption.

Exploring avenues for establishing a library which would act as a central point of information.

Facilitating greater clarity of job role and relationships through job descriptions.

Facilitating upward communication through personal contacts, fact finding surveys, and soon.

Issuing manuals/guidelines detailing policies, procedures, rules, and other personnel related matters to ensure clarity.

Frequent interaction with employees tells them they're important. The way you communicate with your employees demonstrates you care about them as people — not just as employees. Sometimes you have to go out of your way to interact with your employees, but they always will notice how much effort you put forth to communicate with them.

Self-check — Communication

Are you making the most of your opportunities to communicate with your employees? Answer the questions below in YES or NO to see how well you're doing.

Do you try to greet your employees every day?

Do you go out of your way to interact with your employees at least once each day?

Do you speak to your employees before they speak to you?

Do you go to your employees' work areas to talk to them?

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