英语论文网

When people are being manipulative or deceptive, this can be openly acknowledged, but others should be honest and open rather than trying to pay them back in their own coin.

There are four fundamental rules of communicating which can help anyone to get across messages more accurately:

Choose your words carefully and do not include unnecessary words.

Do not leave out important information. An incomplete message is sometimes more dangerous than no message at all.

Be concise in your message. The message has to be received accurately.

Be correct in your message. If the information conveyed is false or misleading, even the best technique cannot save the message.

Other techniques for improving communication include transaction analysis and active listening. Transactional Analysis (TA) is a technique aimed at helping interpersonal transactions or communication between superior and subordinate. It assumes that there are three ego states — adult, parent, and child - and that the way a person communicates depends on the state he or she is in. TA helps to identify one's own state and the state of the person with whom he or she is talking to and helps to improve communication between the two. Active listening is another technique that can help to improve interpersonal communication.

Communicating Better at Work:

Experience shows there are many ways managers can improve internal communication. Here are some tips for them:

Understand that communication is a two-way street. It involves giving information and getting feedback from employees. It is not complete simply when information is given.

Put more emphasis on face-to-face communication with employees. Don't rely mainly on bulletin boards, memos and other written communication.

Ask each time when an instruction is given whether the message is clear. Most vagueness is caused by failing to be specific.

View information as "service to" employees and not "power over" them.

Listen to employees; show respect for them when they speak. They will feel part of the team and will tend to be more dedicated and productive.

Don't just talk open-door policy. Practice it by walking around and talking to employees. Allow people to disagree and to come up with new ideas.

Conduct one-on-one meetings, ask employees how management can help them to do a better job, and emphasize current issues that employees care about.

Concentrate on building credibility with employees. Managers who lack credibility and fail to create a climate of trust and openness are not believed - no matter how hard they try to communicate.

3.11 Listening

Listening can be described as a combination of:

Hearing — the physical reception of sound;

Comprehending — the interpretation and understanding of the message; and

Remembering — the ability to retain what has been heard.

Hearing is with ears, but listening is wi本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。