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nt entails thoughtful planning and sensitive implementation and involvement of the people affected by the changes. If management force change on employees, problems arise. Change must be realistic, achievable and measurable. These aspects are especially relevant to managing organizational change, ask before implementing change: What does the company want to achieve with this change, why, and how will it know that the change has been achieved? Who is affected by this change, and how will they react to it? How much of this change can be achieved and what parts of the change does management need help with? These aspects also relate strongly to the management of personal as well as organizational change.

Sky Airlines can resolve most of the issues related to change by just following the basic procedures of the theoretical knowledge of change. Its major problem was loss of efficiency and organizational performance due to employees' conflicts and lack of cooperation between them and employees of Arrow Airlines. Training and development of staff, effective communication of business agenda, resolving problems for employees relating to change, involving them in planning and decision making; are some of the procedures which the company can adapt to successfully implement change.

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