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组织行为方面的组织正在发生巨大变化，包括人际关系、态度、效率、性能、工作满意度和员工的承诺,以及组织承诺水平和工业关系(琼斯,2004)。管理的工作是帮助一个组织充分利用资源来实现其目标。表现管理实现这一目标的基本管理职能:计划、组织、领导和控制(琼斯,2010)。教育和经验使管理者认识和发展所需的技能，将组织资源最佳利用。因为世界已经比以往任何时候都更加迅速地改变着,经理和其他员工在整个组织中必须以较高的水平执行。日益激烈的竞争,不断变化的环境和全球化带来了严重的压力管理的组织改善业务性能(Elearn,2005)。经理必须寻找方法来提高业务性能，使它变得更加灵活和更快速地响应市场。经理们面临的挑战之一是有效地管理变更(Gonclaves,2007)。这一直有需要去管理变更和很容易高估的程度，如今历史上其规模和速度上的改变比过去大很多。

This report has been intended for senior management of the Sky Airlines. The recently appointed consultant has been asked to explore the change management at the company. It has also been requested to evaluate the current organizational performance of Sky Airlines and a series of recommendations which suggest ways of successfully managing change at this company.

介绍和文献——Introduction and Literature

'Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. Change management (or change control) is the process during which the changes of a system are implemented in a controlled manner by following a pre-defined framework/model with, to some extent, reasonable modifications'. (Burnes, 2009)

Organizations are undergoing massive change in organizational behaviour which involves looking at the interpersonal relationships, attitudes, productivity, performance, satisfaction of job and employee commitment, as well as levels of organizational commitment and industrial relations (Jones, 2004). The job of management is to help an organization make the best use of resources to achieve its goals. The management achieve this objective by performing essential managerial functions: planning, organising, leading and controlling (Jones, 2010). Both education and experience enable managers to recognise and develop the skills they need to put organizational resources to their best use. Because the world has been changing more rapidly than ever before, managers and other employees throughout the organization must perform at higher levels. Increasing competition, ever changing environment and globalization has put severe pressure on management of organizations to improve their business performance (Elearn, 2005). Managers must look for ways to improve business performance by becoming more flexible and responsive in markets. One of the challenges the managers face is to manage change effectively (Gonclaves, 2007). There has always been the need to manage change and it is easy to overestimate the extent to which the scale and rate of change at this point in history is greater than that in the past. It has frequently been documented that a global economy, increased business competitiveness, the move towards more customer-oriented market and advances in the scientific knowledge have led to a period of constant change and the need for greater organizational flexibility (Mullins, 2007). In the ever-shifting business world, c本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。