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riate for their role. Employees and customers' opinions are valued. The companies provide the essential feedback to employees and staff performance is evaluated with the companies' objectives. Overall the results from the interviews and questionnaires clearly shows that soft skills training is important for providing better services to the customers. Management of companies, customers and even employees consider training and development in soft skills for employees as significant factor in customer services improvement. The financial results also put a light on the improvement in company performance. This research finding demonstrates that the companies can train the employees to meet the customers' needs and businesses can attain customer satisfaction through human resource's skill utilisation.

5. Conclusion & Recommendations

5.1 Conclusion

The significance of acquiring or improving soft skills cannot be underestimated. It is a necessary feature in organisational development. Training of employees in soft skills is vital for any organization as it helps in overall employee development. It is one of the important tasks in which an organisation can engage Organisations are changing their ways in terms of recruiting, training, measurement and definition of skills and adapting new ways and models that rely on current and future market demands. The need for training is more prominent given today's business climate and technology growth which affects the economy as well as well as the society at large. Oorganizations have to specifically take interest in softer side of HR training of staff as the demand for it is increasing with time. Soft skills training is not only essential to create skilled force but also needed to maintain a high level of skills required by the constantly changing work environment and to equip employees to meet future demands.

As analyzed by the researcher taking case studies of Mobilezone and United Mobiles, the organizations need to know why they want to initiate the employee training process and what are the companies' requirements? The businesses have to identify the training needs, whether to improve the skills of the employees or for any other specific purposes. Once needs are identified, plans are prepared on how to deliver the program. Appropriate methods of training are selected depending upon the time and resources available.

The average results in the data analysis section prove that skills training of the employees, especially in soft skills impact the overall employee and customer satisfaction. The effect of employee training on business performance is obvious. Training provided staff with more appropriate skills to deal with customers and work for the betterment of the companies effectively and efficiently. Employees became helpful and their interpersonal skills improved. Training has a major influence on the business performance and organisation success. Communication between employees and with customers improved considerably so did the morale and motivation of the employees. Training has affected other factors in the organisations. Companies had to align the organisation structures with training needs and their culture also 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。