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tomated method to ship their package. The inner workings of the shipping process will be transparent to the customer as Zenten e-commerce platform will interface the shipping of the goods in the final process during the online payment.

Customers can make informed decisions, based on cost and shipping time analysis provided on the check-out platform. Being a customer of DHL, Zenten will enjoy up to ninety days of automatically stored shipping records. Customers will have the ability to individually track their items however Zenten will have the added functionality of edit and void shipments if required. In addition, Zenten will be able to view, print or export various reports for long term analysis. Zenten strategy to use DHL's automated shipping facilitates will minimize the potential for delivery problems and maximize profits.

Returns are only accepted on standard products. They can be sent back to us at our cost if we made a mistake. If the customer just does not like the product, he can send it back but needs to pay for the postal fees.

2.11 Adds value to customer

Zenten will take advance of the e-commerce trend emerging as customers seek out specific products at a more desirable price, understanding that the value in the products because they are able to do comparison shopping. An E-commerce supply chain is truly customer focused. Precisely tracking, gauge and profiling their customers based on their review of products and preference set. E-commerce ERP with a supply chain provides the customer with the necessary charts and tools to earn customer confidence that they will get precisely what they ordered from the manufacturers. Zenten must be agile and scalable adapting quickly to changes in the business and manufacturing processes, failure to do so could mean you're out of business tomorrow.

Zenten will utilize the e-commerce supply chain as a means of communicating and doing business with suppliers and customers. A end to end solution will lead to a dependable supply chain that is very reliable were the customers will not have absorbent costs or long lead times. Zenten considers the importance of the time and money of its customer to provide customer with an excellent experience as our competitors are just a mouse click away.

An optimized supply chain will assist Zenten with becoming an efficient e-commerce operations and delivery system which can provide customers new products what they want, when they want them and where they want them.

3. Security, Encryption, and Reliability

3.1 The plan for handling payment security, international customers, returns, non-paying customers

Conducting a ecommerce business will entail transacting online, i.e. Payments for purchases made on the Zenten website will be done via the website. In order to address the challenge of operationalising this important component of the enterprise Zenten will address issues of;

Modes of payment available via the internet,

The typical payment process,

The key problems with online payments,

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