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加拿大dissertation:The Ministry of Community Development [13]

论文作者：英语论文论文属性：文献综述 Literature Review登出时间：2015-04-28编辑：g790726705点击率：17908

论文字数：5611论文编号：org201504241108464584语种：英语 English地区：加拿大价格：免费论文

关键词：

摘要：特立尼达和多巴哥的国家社区发展部是其最大的公共服务部门，本文通过调查研究发现国家社区发展部在绩效管理中存在的问题，并提出解决建议。

onment, performance in terms of service delivery should be at the centre of the daily activities of the Ministry.


4.1 DISTRIBUTION OF QUESTIONNAIRES AND ANALYSIS OF DATA


A questionnaire as shown in Appendix was used as a data-gathering instrument. It consisted of twenty-seven (27) statements using the 4-point likert scale. This instrument was only distributed to the main Head Office of MCDCGA. The other supporting divisions of the Ministry was left out because of difficulties in reaching their geographical locations and because the focus of attention was to test the performance of persons directly related to the performance of the main Ministry and not the sub-divisions who have responsibility for the performances of their own divisions.


The data collected was analysed based on the 5 specific group headings which seek to address the key elements of the objectives of this research. The responses based on each grouping were measured against theory and best practice to identify the effectiveness of the PMS under the different headings.


4.1.1 Overall Responses from Questionnaires

Out of a Total of ninety questionnaires distributed, all were completed and returned. Therefore, although there was a response rate of 100% of the sample size, the responses actually represents 45% of the total population. The percentages hereon represent the percentage of the total population to give a fair judgement of the views of the entire Ministry.


This section of the questionnaire responded to dimensions such as:

  • Gender
  • Age
  • Length of service in MCDCGA

In terms of this section, the respondents' gender profile consisted of 27% male and 73% female whose length of services range between one and 30 years. The responses were mainly from mature employees and consisted of 100 % between the ages of 20 and under to 60 and over.


4.2.Deductions


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