运营管理非常关注业务领域与生产的商品和服务,并涉及确保责任的业务运作是有效的,在使用资源少的需要,并有效地满足客户的要求。它还涉及到管理的过程,把输入(形式的材料,劳动力和能源)输出(货物和服务的形式)。操作通常是指生产商品和服务的indivudually。运营管理的目的是在任何过程中增加增值活动的内容。
运营管理的起源可以追溯到通过文化改变了十八,十九,和二十世纪,包括工业革命,通用生产的发展,洛厄尔说,美国的制造业,科学的管理体系,装配线的实践和大规模生产发展等方面。
运营管理的重点是非常小心地管理过程中生产和销售的产品和服务在市场中的客户。因此,像每一个组织一样,英国航空公司有一个运作职能,涉及服务,操作程序,其客户或其客户。在最近的经济环境下,航空公司面临着航空史上最糟糕的时刻,尽管英国航空公司被认为是世界上最受欢迎的航空公司,但其运营管理受到了极大的打击。最近,该组织面临着许多困难,在他们的企业部门,特别是经营业绩,可靠性,维护等业务管理的影响。这项研究代表了英国航空公司在最近的金融环境的运作管理。它还批判地分析这些因素,评估运营管理的关键因素和提供建议的行动计划
Operations management is very concern of business area with the production of goods and services, and involves to ensure the responsibility that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. It is also concerned to manage the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services). Operations traditionally refers to the production of goods and services indivudually. Operations Management aims to increase the content of value-added activities in any process.
The origins of operations management can be traced back through cultural changes of the 18th, 19th, and 20th centuries, including the Industrial Revolution, the development of interchangeable manufacture, the Waltham-Lowell system, the American system of manufacturing, scientific management , the development of assembly line practice and mass production etc.
Always Operations management focuses on very carefully managing the processes to produce and distribute the products and services in the market among customers. So like every organization, British Airways Plc has an operation function to involve the service, operation procedures to its customers or its clients. In recent economic environment, airline facing worst time now a days in aviation
history where the British airways is set to suffer in its operation management though it is considered as the world's favourite airline. Recently this organization is facing a numerous difficulties in their corporate sector which effects their operations management specially performance, reliability, maintenance etc. This study represents the operations management of British Airways plc in the recent financial environment. It also critically analyses these factors in which key factors of operations management for evaluation and provides some recommendations as an action plan.
History of British Airways:
British Airways is the UK's largest international scheduled airline, flying to over 550 destinations at convenient times, to the best located airports. British Airways is the world's leading global airlines. Whether customers are in the air or on the ground, British Airways takes pride in providing a full service experience. The British Airways group consists of British Airways Plc and a number of subsidiary companies including in particular British Airways Holidays Limited. It carries more passengers than any of its competitors and it is also the seventh biggest cargo airline in the globe.
British Airways PLC is the largest international airline in the world. It is based at Heathrow Airport in London, the busiest international airport in the world and it has a global flight network with such partners as USAir in the United States, Qantas in Australia, and TAT European Airlines
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