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Keep management informed on realistic restoration of telecommunication infrastructure and connectivity

Liaise with service providers to make the necessary network changes for the new site (if working from recovery site)

Establish remote connectivity for Zenten corporate office in Geneva (if restoration taking place in London recovery site)

Once network changes have bee made, configure remote connectivity using Citrix.

Going live

Technical team to review operations readiness of site and inform Zenten management team for go ahead

Go live upon receiving approval

3.4 Analysis of reliability priorities.

Building trust within our customers requires Zenten to take care of our e-commerce security, ensure that we are trustworthy and will protect our customer's data on our system and during transaction. But besides that, we also must prove our customers that we deliver on our promises.

To be able to make promises, we must be aware of what our capabilities and critical success factors are, define metrics and measures to monitor our business and improve our operations and systems continuously based on customer feedback, innovations and monitoring findings. Further, knowing our capabilities also allows us to define our goals and communicate our realistic promises and limitations to our customers.

For our initial version of Zenten.com we have identified the following Critical Success factors to prioritize reliability issues:

Critical Success Factors for Zenten.com:

CSF 1: The webpage must be accessible. If our website is down, no business can be performed. As our company has employees in the US, Switzerland and Eastern Europe and we ship our goods globally, our website and backend functions must be available 7 x 24 hours.

CSF 2: The webpage functionalities must work as intended (customer and backend functions). All the functions on our webpage must work properly.

CSF 3: Product Quality. Products delivered to our customers must adhere to their specification.

CSF 4: Service Quality. The Quality of our services makes the difference between a satisfied or even happy customer. This heavily influences the rate of returning customers or referrals.

Reliability must be looked at in a holistic way, considering the socio-technical system, not just the hardware and software. To deliver reliable customer services we depend on a system of technology, people and process that must interact optimally.

To ensure, that our setup and design for Zenten.com is state of the art, we will perform a self assessment after the design phase of our development project based on WebTrust (n.d.) criterias for trusted services towards Security, Availability, Processing Integrity, Confidentiality and Privacy. This self assessme本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。