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Employ staff that is skilled, well trained, and possess adequate technical competency to manage selection, procurement and maintenance of our core systems.

ZENTEN DISASTER RECOVERY STRATEGY PLAN/GUIDELINES

In the event that Zenten faces a disaster that affects its service availability, Zenten management has established basic guidelines to facilitate business recovery with the least possible service interruptions

Critical application recovery (if applicable)

Zenten has established and maintains a list of critical application and software that would require immediate restoration. Depending on the nature of the disaster, Zenten will also make provisions to get support from specific vendors.

Data Recovery procedure:

Zenten to attempt initial recovery and if unsuccessful, Zenten team will determine nature and scope of vendor support required. The existing Service Level agreement stipulates a minimum 2 hours meantime between failures and the vendors is expected to restore access to data with this period. Contact list of all key vendors is maintained by the administrative manager and kept in a safe.

Communicate with Customers and/or Other Key Contacts

Zenten head of communication will notify all customers of any business interruption via the most effective means possible under the circumstances (telephone, Email, Public announcement on TV or Radio etc). Information to be disseminated includes:

Nature of services affected

What is the expected duration of the service interruption

How business partners and suppliers can contact Zenten

Restore Business Recovery Infrastructure at Recovery Site (if business interruption is more than 2 hours)

If the Zenten chief technical officer determines that the recovery time will exceed two hours, then he will activate our restoration plan for business recovery at our remote recovery site in London. In this regard, the technical team from Zenten will:

Establish priority of business applications as approved by Zenten management

Restore the business recovery site infrastructure and liaise with appropriate service providers for full restoration support.

Verify Status of Processing Systems

The Zenten Technical Support Team together with the Business Unit Recovery unit will verify the following:

All systems restored passes the integrity test i.e. availability and accuracy of the restored applications

Perform operational site simulation of all critical processing system using the site stress test procedures and incorporate user testing of restored applications

If stress test fails, inform Zenten Disaster recovery manager for further action

Verify Status of Telecommunications:

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