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物流供应链的客户返回结果分析-Logistics and supply chain analysis of customer returns the result. [2]

论文作者:www.51lunwen.org论文属性:短文 essay登出时间:2013-10-29编辑:yangcheng点击率:4410

论文字数:1322论文编号:org201310241111269580语种:英语 English地区:中国价格:免费论文

关键词:物流供应链客户返回结果Logistics and supply chain

摘要:一个企业在世界任何地方,只要他生产有形的产品,客户的回报可能会遇到这样的情况。客户返回结果的原因是多方面的,返回的常见原因有:产品质量问题;因为盛行的产品和规格数量和客户的要求有偏差;不满意的客户使用;物流配送错误等。返回的现象,它已成为逆向物流的重要原因。

lations , and ordered enterprises responsible for the entire product life cycle , requiring their products and packaging materials for recycling , etc., these mandatory measures for birth reverse logistics has played an important role.


The face of the increasing depletion of resources , reduce production costs, we must consider the redistribution of recycled materials , recycling reusable packaging, full use of waste products, parts , and promote sustainable development of the cycle .



Reverse logistics and forward logistics process is the opposite , forward logistics from suppliers , manufacturers , distribution to the consumer forward flow , while the reverse logistics is set by the consumer to the supplier's reverse flow. Figure 2-1

Reverse Logistics proprietary mode refers to the establishment of independent reverse logistics system of the enterprise , business enterprise product recycling business. Using proprietary model can strengthen the control of the supply chain , reduce transaction costs and avoid disclosure of business secrets and timely product information , protecting corporate brand value , and effective integration and coordination of forward logistics operation. However, the self- mode high degree of specialization , companies cut costs to greater losses if the presence of small-scale enterprises to manage risk . Thus, the strength of the model is only suitable for large -scale enterprises.

Reverse Logistics associate mode refers to the production of the same or similar products several companies jointly established a cooperative manner reverse logistics system for each member of the reverse logistics management. Associated mode using relatively low cost , high level of professionalism . But the logistics chain associated mode longer , feedback delay , enterprises are unable to make timely and accurate judgments, in the non- logistics enterprises , since the experience, ability , equipment limitations , etc. , so that the logistics potential can not be effectively carried out.


Reverse Logistics outsourcing model is an enterprise signed an agreement with a third party logistics company has to pay the way the enterprise product recycling part or all of the business dating services specializing in reverse logistics enterprises . Using outsourcing model to reduce risk , reduce costs, ensure core business and enhance competitiveness . But over-reliance on outsourcing may lead to disclosure of business secrets , the loss of control over the logistics business , the uncertainty on cost recovery , third-party reverse logistics company no clear industry standard , there are still outsourcing risk .


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