Successful Organisational and Human Practices in the UK
Construction Industry:
英国论文代写Proposing the CONSTRUCT©
Framework of Good Practice
byAthina Nicolaides BASTIEN
An Executive Summary submitted in partial fulfilment of the
requirements for the degree of
Engineering Doctorate
Warwick Manufacturing Group University of Warwick
Coventry
March 2002
Successful Organisational & Human Practices in the UK Construction Industry:
Proposing the CONSTRUCT© Framework of Good Practice
Engineering Doctorate (Eng.D.)
Executive Summary
Athina Nicolaides BASTIEN i
© March 2002
Warwick Manufacturing Group
University of Warwick
AbstractPrevious research recognised a lack of team culture and collaboration in construction
projects and failure of the fragmented UK construction industry to recognise people as
an asset, generate profits or deliver high customer service. The Construction Task
Force commissioned by the Government in 1998 confirmed these findings and
suggested that industry and clients collaborate to reverse them by applying best
practice. The Task Force identified key drivers for change and specified improvement
areas. However, lessons from construction and other projects were not widely or adequately disseminated amongst construction professionals and the emerginginformation on good practice was not fully utilised. This research set out to identify andshare with practitioners, human and organisational factors and good practices thatwould help to improve UK construction. Qualitative methodologies of case study and
evaluation were employed within a phenomenological research framework. An in-depthinvestigation of the Heathrow Express (HEX) railway construction project revealedhuman and organisational factors that led to success. Literature suggests thatappreciation of complex situations and informed decision-making rarelyoccur throughapplication of prescriptive or best practice models. Rather, organisations develop byapplying practices contingent to their particular situation. Using the HEX findings andfurther study of the literature, a descriptive framework of good practice, entitled
CONSTRUCT©, was created, focusing on four domains of knowledge: building a singleteam, establishing trust, managing procurement and contractual relations, and involvingthe supply chain. An innovative approach, using the mindmapping technique, led awayfrom a prescriptive model towards an interactive, CD-ROM based framework thatenables practitioners to delve into knowledge on good practice as implemented byindustrialists and advocated by academics. Therefore, CONSTRUCT© is proposed as a
contribution to the sought improvement of UK construction industry through theapplication of good practice. It will help develop construction professionals’ awarenessof proven interventions thereby informing their project decisions. The content and
context of CONSTRUCT© were evaluated by 20 construction and other sector
practitioners selected for their expert opinion. Most of these experts found
CONSTRUCT© to be useful, interesting and well-structured and all of them agreed onits applicability to project organisations. Recommendations for future work comprise thupdating of good practices presented by the framework and its further dissemination tothe construction industry.Successful Organisational & Human Practices
in the UK Construction Industry:Proposing
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