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Questionnaire Findings

Question 5: How often and where do you frequently use your credit card to make purchases?

Aim: To assess how often the average Republic Bank cardholder uses their credit card.

Findings: Most Republic Cardholders in this study used their credit card regularly, at least five times per month. Credit Cards are used for purchases at the supermarket, restaurant and retail clothing stores.

Question 6: Has your credit card information ever been compromised? If yes provide details.

Aim: To determine the number of incidents of attack on Republic Bank credit card holders.

Findings: Less than 50% of the respondents have never had their credit card data compromised.

Question 7: Do you understand the workings of Chip and PIN technology introduced to Republic Bank credit cardholders and the value to be derived from using this technology?

Aim: To determine the extent of the customer’s perception of this technology’s value and how the card is used.

Findings: Although some customers are guarded about the use of their credit cards, most of the respondents are confident in the service that Republic Bank provides and believes that implementing Chip and PIN gives them that added security against fraudulent activities, especially those customers that frequently travel abroad.

Question 8: How do you think by using Chip and PIN cards for making payments will make it easier in transacting?

Aim: To establish the efficiencies in the use of Chip and PIN cards, on the time taken to complete a transaction.

Findings: Many customers applaud this technology as it reduces the time taken at the cash register when making purchases. It is simple, easy and convenient and most customers are truly happy as there is no need to write their signature. For this reason they find the system most efficient as it prevents their signature from the likelihood of being forged.

ANALYSIS

The main objective for the research completed on this topic, was to show how and to what extent the adoption of Chip and PIN technology has improved credit card security for Republic Bank cardholders.

At a glance, before Chip and PIN technology was introduced in the UK, there was nation-wide educational literature on the benefits of the technology for banks, merchants and most importantly, the customers. However, it seems that this programme led by EMV, created more enthusiasm in the build-up to its implementation rather than the actual usage of the system. From the research, the mounting negative features of the technology and use of the system is outweighed the decreasing positive ones. It seems that the card theft criminals were focused on a solution to obstruct the successful use of the technology before the intention to use.

The question remains, which facet of credit card fraud has Chip and PIN really reduced? The research show that for point of sale transactions Chip and PIN has been useful 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。