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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2015-06-26编辑:felicia点击率:13485
论文字数:4838论文编号:org201506242028415567语种:英语 English地区:澳大利亚价格:免费论文
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摘要:这是一篇澳洲留学thesis论文范文,简要论述了企业发展过程中的注意事项,特别是人力资源管理方面需要极为关注的问题。
4.1 Role perspective
There are several top management roles such as the MD, Restaurant Managers, and Company Secretary. These are however, not clearly defined. When looking at lower roles: within the stores themselves, there is a high level of specialisation. The specific roles include:
Sandwich Artist - involves customer service, paperwork accuracy, cash register, equipment usage, product preparation and taking phone orders.
Shift Leader - involves supervision of sandwich artist, deals with customer complaints, delegating work, enforcing policies and dealing with staffing issues.
Assistant manager - involves hiring, training and supervising procedures, weekly inventory and paperwork, food service certification, service counter marketing
According to Storey (1992) and Guest (1987), characteristics of PM can be seen at the lower levels and HRM at the top levels. It can however be said that the level of standardisation is high in general. This is because strict guidelines are passed down from the corporate Franchisor to each Franchisee in relation to its operations. In addition to this, communication throughout the company is direct in reference to HR approaches. This could be associated with the size of the company and with the stage within its life cycle. This company has 46 employees and therefore classified as a small firm. In addition, Subway is in the growth stage because it was established two years ago and its market share is still growing.
4.2 Training and Development
A two week training program, in the corporate headquarters, in management, book-keeping and personnel procedures, is offered to new franchisees. Plus an additional 34 hours of job training at a nearest subway (Subway Staff handbook, 2009). In contrast, staff training is provided by the local managers or supervisors however, when training employees in first aid, they are sent in groups to St John's Ambulance to attend a four day training course in advance first aid. Preliminary courses are also organised before sales training. This way of controlling access to courses when training staff relates directly to PM.
Furthermore, the Subway Staff Handout (2009) states that employees could be sponsored to obtain relevant qualifications that may be beneficial to their development within the company.
4.3 Recruitment and Selection
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