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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2015-05-02编辑:felicia点击率:29119
论文字数:论文编号:org201504132336189564语种:英语 English地区:新西兰价格:免费论文
摘要:如何在经济快速发展的今天提高企业的管理水平和管理效率?希望能够通过这篇文章得到答案。
The unique German retailer Tchibo opened in the 1950s as a simple coffee shop, but nowdays has gone beyond its roots to become an international merchandizing sensation. Tchibo combined a stand-up cafe with a collection of ever-changing products. A part of its success formula is “A new experience every week,” with a completely new line of inventory arriving and selling in huge quantities for just seven days. The company continues to intoduce a completely new merchandizing fifty-two times a year and generates impressive sales throughout Europe (Kelley and Littman, 2008).
CHAPTER III
INNOVATION IN SERVICE SECTOR
Booz & Company's annual study of the world's biggest R&D identified the 1,000 public companies around the world that spent the most on R&D in 2009. The analyzed companies's datas on the R&D spending had to be public; all data is based on each company's most recent fiscal year, as of June 30, 2010. The global recession affected the world's top innovators in 2009. The 1,000 companies that spent the most on R&D decreased their total R&D spending in 2009 by 3.5 percent, to US$503 billion. This is due to economic downturn's impact on corporate R&D budgets. Almost all the cuts came in just three industries: auto, computing and electronics, and industrials. The other industries increased spending to a lesser or greater degree. The three biggest industries for R&D spending remained auto, computing and electronics, and healthcare (Jaruzelski and Dehof, 2010).
3.1 Characteristics of Service Sector
A report commissioned by Forfás (2006) explains that innovation within the services sector has now become a subject of growing interest among policymakers. Currently, service innovation policies are underdeveloped. This may be due to a growing realization that innovation itself is an economic rather than a technological process that is not limited to technology-based innovations. Service innovation requires thinking in different ways, which need to be reflected in the development of policies and supports that are appropriate. The concepts that support service innovations need to take into account a number of important features of services such as:
Services are intangible processes.
Services are interactive with several parties that participate in the innovation process.
Services are extremely diverse in nature.
Services innovation can operate at the economy, business strategy, operations levels and even individuals.
Three types of services innovation are identified:
Traditional R&D (sequential service development).
Fast Market Entry (an emphasis on speed and cutting down time to market).
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