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ate activities. However, they are built on dynamic planning and control process. Their corporate policies and objectives are constantly being revised due to external monitoring and the company's performance. Eckel, et al. main focus in NTE, just to name a few, is to:

Integrate environment into the business planning and decision-making
Identify, access, and manage environment risks
Comply with all legal policies and regulatory requirements
Establish a formal Environmental Protection Program, as well as setting specific, measurable goals
Establish assurance programs, including regular audits
In both examples, ATT TSS organization and NTE organization, experienced dynamic environments meaning there had been changes in government regulations that affected their businesses, continually changes of product preferences by customers among other forces. All of these changes are due to environmental uncertainty (Robbins & Judge, 2007).

信息技术（IT）——Information Technology (IT)

Technology is use in environmental forces for change. “Technology is changing jobs and organizations” (Robbins & Judge, 2007, p. 644). The organizational inputs are the services that support a stronger business orientation (Application, Solutions, Business, and Account Services), and improved operational effectiveness (Delivery, Verification, and Production Services). The desired outputs are to:

Reduce complexity and redundancy of systems
Improve business processes
Establish common architecture & data model standards
Build systems once
“Fast follower” approach
Focus on core competency: world class software development
Learning organization
Yet, IT budgets are being cut in real terms for the first time in a decade. Entire MIS departments are being outsourced which means services are being transferred to an outside supplier. Schnitt (1993) pointed out that organizations adds computer work to many tasks that are done manually that may require more time designing the system through technology. Schnitt also stated that when IT implements a new system or designs a new system to fit into its organizations, system development methodologies do not question why things are done in that fashion, but instead accept the way change is done.

结论——Summary

Throughout this paper the TSS organization, which is one of the entities of AT&T, was presented to apply concepts and theories from organizational behavior. According to Robbins and Judge (2007), “organization structure defines how job tasks are formally divided, grouped and coordinated” (p. 538). One of the elements that were focus from the organization design was based on the chain of command using the matrix view. I discussed “dotted line responsibility” in which authority is given to second line managers that reports to the first line manager.

Roberts (2004) argues that while strategic choice and organizational design are greatly complex that the underlying logic based on the concept of 'fit':

Certain strategies and organizational designs do fit one another and the environment, and thus produce good performance, and others do not. Moreover, there are frequently recognizable, understandable, and predictable relations among the environmental features and the choice variables of strategy and