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al effectiveness. Businesses are becoming aware that employee issues are important and these can affect the business. Jones (1996 cited by Topolosky, 2000) noted that managers started recognizing that the company cannot succeed in achieving organisational objectives without the workforce focus and commitment.

Effectiveness of employees can be improved by developing a strategy and implementing training programs (Hoyle, 1995 cited by Burns, 1998). Employee training can improve employee satisfaction that may result in high level of service to customers. Not just offering quality service to customers but making them feel valued by the organisation (Kotler, 2003). In competitive business environment and intensifying organisational structures, hard skills are no longer considered sufficient. Employers need to train their employees with more soft skills at all levels of occupation. Now employees have to work in teams and take more responsibility. They are getting involved in decision making and problem solving. Organisations are encouraging them to work with advanced technologies. Demand for inter personal skills has increased as the changes occurred, partly because of reduction in the degree to which work is organised through rules, procedures and supervision. People skills are needed for everyday life not just for work (Beardwell and Claydon, 2007). Soft skills are also concerned with working with people. It is difficult for someone with under developed skills specifically interpersonal skills to engage effectively with customers and even colleagues. Soft skills for employees refer to a wide range of abilities such as ability to communicate effectively, listening skills, flexibility, problem-solving skills, analytical thinking, self awareness, team-building, creativity and diplomacy (Pont, 2003). Good soft skills also include the ability of management to balance organisation commercial needs with the individual need of an employee. Ryan's (1995) research has recommended that employees need to make decisions and work as a team-member for an organisation success. Organizations realize that soft skills can play an effective role in enhancing employee performance helping them to achieve and accomplish business objectives. Organizations ensure that people in the company work flexibly to the change response helps in communication and decision making. In today's competitive business environment, organisations need to be flexible towards their employees and engage them in decision making process. There is a great need for good communication and coordination between employees and employers and among employees themselves (Pont, 2003). Organisations are moving to informal work environment and encouraging more employee participation. Organisations are decentralizing their structure and improving their culture by empowering employees. Their involvement is considered an important policy by businesses and processes are being devised to engage the support, understanding and contribution of staff in the company as well as their commitment to its goals (Kitching, 2007) (Korczynskil, 2002).

Manager's role is very important while dealing with employees (Weighman, 2004). Managing employee conflicts, handling their grievances, and solving issues and problems between employees are few of the important roles mangers h本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。