英语论文网

Employers sought core skills which are soft and transferable like effective communication ability and team working. They also look for other soft skills such as decision making and conceptualisation which are also vital for the business success. Researches on the soft skill importance signify the most important soft skill for an employee to possess is interpersonal skill, and then come written or verbal communication skills (Schuler, 2007). Demand for the acquisition of soft skills and reliance on these increases with the constantly changing work environment due to technology or any other reason. Although, soft skills are not a hard skills replacement, these are, on occasions, balance and work together with technical skills to unlock the employee potential for high effective performance (Banfield and Kay, 2008).

For years the management focused on hard or technical skills which were necessary to perform effectively. Hard skills are more jobs specific and more closely related towards the actual job being done. Today, organisations desire employees skilled in critical soft expertise (Mullins, 2007). These soft skills tend to be more generic in nature and key to effective performance across all job categories. According to Lee (1996) the main soft skills managers prioritise for developing learning materials are: people management/ supervision, teamwork, leadership, people related/ experience/ frontline, communications, negotiation, customer service, coaching, customer problem solving and project management/ organisation. Other soft skills required by management include decision making, presentation skills, assertiveness, time management, change management, stress management, decision making, resolving conflicts, diversify, giving feedback, appraisal, employee engagement, cooperating as a team member, arranging meetings and taking minutes. Good soft skills also include managers' ability to balance the staff individual needs with the commercial needs of their companies..

Soft skills are important for any organisations because these help individuals and businesses to achieve goals. These also help employees in distributing services or information to customers and colleagues, assist in effectively working as a team member, and inspire management and supervisors' confidence (Conrad, 1999). Many businesses put high importance on soft skills along with the core skills that are a prerequisite for most sectors (Web 4). Soft skills importance is obvious for many professions, customer service industry in specific (Web 5). The increase in service based industry and the shift from production/manufacturing work to knowledge/service industry has changed the nature of job performance in the business sector. As businesses become more focused on service oriented work, organisation's personnel should be able to demonstrate high interpersonal nature of performance at work. Normally jobs in the service sector usually result in interactions with colleagues, consumers and/or clients (Zedeck & Goldstein, 2000). Communication skills are the most important soft skills desired by the organisations especially by service sector where business dealing本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。