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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2015-04-08编辑:felicia点击率:23509
论文字数:论文编号:org201504072353429626语种:英语 English地区:英国价格:免费论文
关键词:英国论文
摘要:这篇文章是一篇英国留学论文,简述了全球化对IT服务的影响,希望通过这篇文章的学习大家能够对英国毕业论文的写作有更深刻的认识和了解。
* Specialized tools to track individual service projects like application maintenance
* Tools to monitor automatic scheduling of audits based on detailed project guidelines, followed by tracking of audit results, non-conformance reports, and corrective actions
* Tools to automate the workflow for senior management reviews, in line with engagement schedules and decided plans
Delivering Quality to the client is of utmost importance in every aspect of the engagement. The next section describes what Quality means within the Global Delivery Model (GDM).
QUALITY PROCESS & METHODOLIGIES - with a focus on CMM Level 5
A commitment to quality underpins all IT projects and services. A lot of emphasis is given by providers to ensure that the IT services they deliver should not only meet but surpass client's expectations. Quality should be a way of life, and it should cover all processes, interfaces and outputs, in management, core and support process. It is this way organizations can deliver long term excellence, with predictability of returns, through the use of Global Delivery Model (GDM).
Organizations benchmark themselves against international quality standards, like ISO 9000, CMM and recently, the Malcolm Baldrige framework. In addition, they use techniques like the Six Sigma Cross Functional Process Mapping (CFPM) methodologies (from Motorola University) to facilitate their process improvement.
A number of quality tracking methodologies, tools, and processes are being put in place to ensure superior quality products and service to clients in each engagement and also across engagements, at each relationship level. These quality tracking methodologies are discussed below, and are classified based on the client objectives addressed using specific quality programs, tools, and systems:
* Relationship Management and Governance
* Software and Service Quality
* Operations
* Solution and End-User Focus
* Resourcing Effectiveness
知识管理框架和服务——KNOWLEDGE MANAGEMENT FRAMEWORK AND SERVICES
It is interesting to note that, beyond all the technology-driven hype lays the greatest untapped resource of the last two decades - Knowledge. With the increasing growth of interest in knowledge management services, many different knowledge management frameworks have been put into place. These frameworks grow on the reputation of the organizations that initially created them, and the depths of experience they offer.
Knowledge Management is a means of creating, storing, accessing and reusing knowledge to accomplish the organization goals. Providers work with their clients to build the appropriate knowledge management frameworks and processes, as well as identify technology solutions for establishing sound Knowledge Management processes and systems.
Providers provides end-to-end workforce collaboration and knowledge management services including Knowledge Management Process Consulting, Collaboration and Knowledge Management Applications, Portals, Content Management本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。