Bussiness ManagementMBAstrategyHuman ResourceMarketingHospitalityE-commerceInternational Tradingproject managementmedia managementLogisticsFinanceAccountingadvertisingLawBusiness LawEducationEconomicsBusiness Reportbusiness planresearch proposal
英语论文题目英语教学英语论文商务英语英语论文格式商务英语翻译广告英语商务英语商务英语教学英语翻译论文英美文学英语语言学文化交流中西方文化差异英语论文范文英语论文开题报告初中英语教学英语论文文献综述英语论文参考文献
ResumeRecommendation LetterMotivation LetterPSapplication letterMBA essayBusiness Letteradmission letter Offer letter
澳大利亚论文英国论文加拿大论文芬兰论文瑞典论文澳洲论文新西兰论文法国论文香港论文挪威论文美国论文泰国论文马来西亚论文台湾论文新加坡论文荷兰论文南非论文西班牙论文爱尔兰论文
小学英语教学初中英语教学英语语法高中英语教学大学英语教学听力口语英语阅读英语词汇学英语素质教育英语教育毕业英语教学法
英语论文开题报告英语毕业论文写作指导英语论文写作笔记handbook英语论文提纲英语论文参考文献英语论文文献综述Research Proposal代写留学论文代写留学作业代写Essay论文英语摘要英语论文任务书英语论文格式专业名词turnitin抄袭检查
temcet听力雅思考试托福考试GMATGRE职称英语理工卫生职称英语综合职称英语职称英语
经贸英语论文题目旅游英语论文题目大学英语论文题目中学英语论文题目小学英语论文题目英语文学论文题目英语教学论文题目英语语言学论文题目委婉语论文题目商务英语论文题目最新英语论文题目英语翻译论文题目英语跨文化论文题目
日本文学日本语言学商务日语日本历史日本经济怎样写日语论文日语论文写作格式日语教学日本社会文化日语开题报告日语论文选题
职称英语理工完形填空历年试题模拟试题补全短文概括大意词汇指导阅读理解例题习题卫生职称英语词汇指导完形填空概括大意历年试题阅读理解补全短文模拟试题例题习题综合职称英语完形填空历年试题模拟试题例题习题词汇指导阅读理解补全短文概括大意
论文作者:www.51lunwen.org论文属性:学期论文 termpaper登出时间:2015-06-30编辑:felicia点击率:13309
论文字数:4142论文编号:org201506242054013339语种:英语 English地区:英国价格:免费论文
关键词:
摘要:这是一篇英国运营管理论文,首先分析了人们强压工作条件下所产生的感情问题,进而分析了运营管理的重要性。
Pamplets distributed at universities (1000 pamplets in the first month then distribution will be under consideration as to whether to continue or not). The customers with the pamplet are offered 10% off the regular price.
Presenting customers loyal cards to whoever frequents the shops 20 times a month with 10% discount on drinks of all kinds (cards are valid within a month and marked with the manager's signature).
Presenting VIP cards to the 6 - customer - loyal - card holders, who have 20% off the regular prices on all kinds of drinks. VIP cards expires in 1 year long.
2.4.6.Staffs
Barista & servers: 12 staffs
Working hours: 6h30 - 14h30
Working hours: 14h30 - 23h00
Security (guard looking after vehicles): 4 staffs
Working hours: 6h30 - 14h30
Working hours: 14h30 - 23h00
Housekeeping: 4 staffs
Working hours: 6h30 - 14h30
Working hours: 14h30 - 23h00
Cashiers & receptionists: 4 staffs
Working hours: 6h30 - 14h30
Working hours: 14h30 - 23h00
Accountant: 1 staff
Website administrator: 1 staff
The staff numbers are adjusted after one month.
3. Service design
3.1. Blueprinting of coffee shop
As you can see this is a service process blueprint that it can be updated, extended and rearranged as desired. This can be the better way of serving clients, and We can now devise customer defined service standards, that can be easily implemented.
For instance if the coffee shop has a complaint about how dirty a certain table cloth is , this could be promtly responded to by the hygiene and safety division . Let's now take one area in our blueprint for example to see what we can do with it. We'll take the fourth box under the line of interaction - employee handling customer ‘s grieavance - she will come to solve the problem and gain back his or her sympathy and satisfation by listening and explaining to the unhappu customer and referring the feed back to the hygiene and safety.
3.2. Function of each line
3.2.1. Line of Interaction
Customers access the website and are given an ID for the date with the partners at our shop. The Website administrator or the call center will assist customers with information posting
3.2.2. Line of visibility
The patron's id date is given to a receptionist and he or she is led to a consultant ( who is responsible for facilitating the dialogue between the two partners and offering tips on how to order romantic refreshments ). Those who come to our shop for other purposes receive some serevice except for consultation. Other employees are in charge of talking orders, making delivering.
3.2.3. Line of internal interation
Order are filled and checked for safety a本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。