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TSS架构技术

大多数组织都是更大实体组织的一部分。在本文中，我选择AT&T公司作为样本。我关注的主焦点是技术标准和解决方案（TSS）组织架构，以及与组织变化相关的因素。我将会就基于组织架构的战略视图进行讨论。除了战略视图外，我将提出一种组织设计——TSS的矩阵结构。在这一章节，我会简要讨论组织环境中的TSS因素和信息技术对它的影响，将此作为与变化相关的因素。开始讨论之前，我先简要介绍下AT&T公司的历史背景。

AT&T是世界上最大的通信公司之一。首先，早在1984年1月1日亚美达科公司始建。在此之前，亚美达科公司的扩张受州级边界的影响，而在五个州分别建立贝尔子公司，它们是伊利诺斯州、印第安纳州、密歇根州、俄亥俄州和威斯康星州。1984年，这些“小贝尔公司”集合起来，美国信息技术公司——“亚美达科”诞生了。它为超过1300万的用户提供服务。该公司提供各种系列的本地电话、数据和视频服务。亚美达科同时也为超过150万的手机用户和70万传呼机用户服务。

Technology TSS Structure
Published: 23, March 2015

Most organizations are part of larger entities. In this paper, the company I have selected is AT&T. My primary focus will be on the Technology Standards and Solutions (TSS) organization structure, and factors associated with change of the organization. I will discuss the strategic view based on the organization structure. In addition to the strategic view, I will present one of the organizational designs - matrix structure for TSS. In the section, factors associated with change, I will briefly discuss the TSS elements of an organization environment along with impact from Information Technology. Before proceeding, I would like to begin with a brief history of the company, AT&T.

AT&T is one of the world's largest communication companies. First, back on January 1, 1984, Ameritech was launched. Before that, Ameritech was organized by state boundaries, with a Bell company in each of the five states, namely, Illinois, Indiana, Michigan, Ohio and Wisconsin. In 1984, all of these ‘baby bells' merged together and American Information Technologies —‘Ameritech' was born. “It provides services for more than 13 million customers. The company provides a wide array of local phone, data and video services. Ameritech also serves more than 1.5 million cellular and over 700,000 paging customers. It owns interests in some of the foreign countries like Norway, Poland, New Zealand, Hungary, Germany and other countries” (AT&T Overview of ACIS System, 1994, chap 1.1).

In a bold structural and cultural transformation known as ‘Breakthrough' (AT&T History and Culture, chap 1, 1997), Ameritech reconfigured its state companies and subsidiaries into fifteen business units and eight corporate services that focus intensely on specific customer needs. Ameritech progressed through a tradition of innovative milestones that testified to Ameritech's leadership in the communication industry. SBC Communication purchased Ameritech around 2000 and January 30, 2005, SBC acquired AT&T.


组织架构——Organizational Structure

战略试图——The strategic view

Companies that have decided to re-engineer their business processes have had impressive results. What is re-engineering? “Reengineering involves redesigning work to take advantage of two demographic and technological changes that have emerged since the advent of Scientific Management” (Schnitt, 1993, p.18). First, in today's economy includes many well-educated people that are knowledgeable and experienced enough to accomplish the task they have always performed, and make the decisions previously been reserved for supervisors and managers. Second, technology now makes it possible for information and documents to be stored in many places at once, allowing the same information and documents to be shared simultaneously by users.

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