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工作的责任是什么？
What are the job’s responsibilities?

Customer Focus: 以顾客为关注焦点：

迎接顾客到达时，询问他们的咖啡喜好并接受订单
保持安全清洁的工作环境
收集付款，操作现金出纳机并提供更改
服务客户以满足他们的需求，并确保客人得到他们想要的
发现客户需求，建议产品提升服务并达到销售目标
应该知道如何准备和服务咖啡和其他热或冷饮料
通过你的态度，领导能力和动机来保持一个积极的工作环境的能力
提供客户有关交易和新的食品和饮料项目的信息
遵循健康和安全政策和程序的咖啡俱乐部
及时与经理或团队成员沟通
使用客户反馈以增加产品和服务

Greet customers as they arrive, ask for their coffee preferences and take orders
Maintain safe and clean work environment
Collect payments, operate cash registers and give change
Serving the customers to satisfy their needs and making sure the guests get what they want.
Discover customer needs, suggest product to enhance service and meet sales goals.
Should know how to prepare and serve coffee and other hot or cold beverages
the ability to maintain a positive work environment through your attitude, leadership, and motivation
Provide customers information about deals and new food and beverage items
Follow the health and safety policies and procedures of The Coffee Club
Communicate to Managers or team members in a timely manner
Use customers feedback in order to increase products and services
Result Oriented:

A barista should be provide solutions if some have some problems while provide services
A barista must know how to organize his/her work and figuring out the process to get things done eliminating downtime???should be punctual both in serving clients and coming on time at work
Colleagues:

Use customers feedback in order to increase products and services
Enhance collaboration reinforcing relationships (assist and encourage co-workers positively in order to get successful performance)
Product Preparation:

Offers a wide range of product knowledge and make customers curious to taste new products (Helping to meet the Coffee Club’s sale goals)
Personal learning :

learn quickly and be able to adapt changes (e.g. Deal with people with different cultures)

What are the standards of performance this position needed?

Provide good sservice to customers and get their satisfaction
Dealing with complaints in a timely manner
Must be creative and passionate in the job
Should have excellent personality to communicate with customers
Be delightful, independent, reliable and quick during working hours
What authorities or delegations does the position hold?

None

Who does the job holder work with external/internal of the organisation?

A barista should possess the ability to effectively interact with internal and external customers under the values established by The Coffee Club:

Accountability - willingly answer for the results of behavior
Commitment - put best efforts to maintain superior standards of quality and
performance

Passion - demonstrate love and positive attitude for the work
Inside:

Manager - The Barista reports directly to the manager of the Coffee Club and meet customer service standards set by manager
Co-worker - assisting and giving support to other employees
Outside:

Customers - meet customers’ requests that related to the business and provide a highest level o